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General Conditions
 

   
RATES:

The published rates are the final prices and -except when otherwise specified - include building fees, city taxes, water, electricity, telephone for local calls, gas, cable TV and/or maid service once a week. Maid services are only applicable for stays longer than one week. A few apartments provide a cell phone with local number instead of the telephone line.

ADMINISTRATIVE FEES:

Buenos Aires Housing placement fees are US$ 45 and are independent from the length of your stay. You will be charged one placement fee per reservation made through our company. If you book an apartment for two stays, you will be charged US$ 35 per stay.

EARLY CHECK IN - LATE CHECK OUT:

A member of our staff will be waiting for you at the apartment on the date/time arranged to give you the keys, to sign the contract and the inventory (a list of the contents of the apartment). The check in process should not take more than 15 minutes. We realize after a long international flight, you are tired and want to shower or rest a bit.

The check-in staff will show you the apartment and how everything works. If you need additional information you will be able to contact us without additional charge. This service will be available from 10 AM to 6 PM (from Monday to Friday) by calling our office number of 4829-9604 from your apartment phone.

At this time, the guest will pay the full price of the lease as well as the damage deposit. Buenos Aires Housing delivers keys regularly from 09:00am to 09:00pm. If you will be arriving to the apartment before 09:00am or after 09:00pm, please, state this on your confirmation email in order to make special arrangements. This service has an additional cost and will be charged U$S30.00.

REFUNDABLE DAMAGE DEPOSIT:

The refundable security deposit requested varies accordingly to the length of your stay and is specified in the chart rate of each unit. Except when stated otherwise, it follows the scheme below:

The damage deposit is refunded on the departure day after a member ot our staff has reviewed the inventory and provided that there are neither damages nor missing items. At this point the guest should return the keys to the owner.

The cost to repair any damage caused by the guest will be deducted from the security deposit.

If the cost to repair damages exceeds the amount of the security deposit, the difference must be paid by the guest.

Guests must return the property in the same clean conditions in which it was presented upon arrival. The inclusion of cleaning services in the price of the rent does not revoke the obligation of guests to leave the property in the same clean conditions in which it was presented upon arrival.

If the property is returned in an inadequate state of order and cleanliness, the owner is authorized to deduct from the deposit the cost of cleaning necessary to return the property to its original condition.

RESERVATIONS:

Reservations for apartments found in this network are realized with a payment in the amount of 50% of the price corresponding to the stay at the selected property.
This payment must be done Via PayPal. Except for the specific properties indicated in the chart rate.

The payment of the balance for the rent, booking fees and the refundable damage deposit is expected in cash at the check in.

Important notice: Reservations are made for a specific time period. This time period must be respected. Reservations cannot be moved. For example: If you arrive to the apartment after the original check in date it was booked for, you must pay the rent from the initial arrival date booked. In the same manner, if you decide by any reason to leave the property before the original check out date it was booked for, you will not be refunded.

REMEMBER always to have CASH for the remainder of your balance. When you reserved the apartment you had 50% due and at the check-in you have the remaining amount due in CASH as well as the damage deposit.

CANCELLATION POLICY:

Any cancellation made with 30 or more days notice before your scheduled arrival date will be charged 50%. Any cancellation made with less than 30 days notice will have their entire deposit forfeited.

MINIMUM AND MAXIMUM STAYS:

The majority of the apartments of this network are rented for a minimum stay of one week. When specifically indicated, some of the apartments have minimum rental periods of one or more months. With respect to maximum length of stay, the majority of the apartments accept a maximum rental period ranging from six months to two years.

TO LENGTHEN THE STAY:

If you desire to lengthen your stay at the apartment booked:

1. First thing to do is to contact with Buenos Aires Housing to check if the property is not rented to another guest for the new time period requested.

2. If the property is available for the additional time period requested, you will be invited to stop by our offices in order to pay the additional time period requested and sign the lengthened agreement of your stay.

TO SHORTEN THE STAY:

If you should decide to shorten the length of your stay, previously made payments will not be refunded. For this reason, we recommend that guests contract accommodations for the minimum length of time that they will be staying at the rented property and that they contract a longer rental period should they decide to lengthen their stay. In the case that a guest who has a lease agreement for several months, in which the rent is paid month to month, decides to shorten the contracted rental period, the security deposit will not be refunded, but will be retained by the property owner as compensation for the incompletion of the anticipated rental period.

CHECK IN / CHECK OUT:

Check in: 2:00 PM

Check out: 10.00 AM



** In some of the properties, early check in or late check out will be charged as half day rental.

** If it's not specified, if a guest arrives before 2:00 pm or has a departure scheduled for after 10:00 am and the property is unoccupied, the guest may occupy the property before the check in time or after the check out time without extra charge. If the property is occupied, they should wait until the check in time to occupy the property.

If guest wish to guarantee the availability of the property for an earlier check in time or later check out time, we suggest making your reservation specifying it, and it will be charged half day rental for each case.

Important: On day and time stated, a member of our staff will meet you at the apartment on your departure day to pick up the keys and give you back the refundable deposit, after check the good conditions of the property.

ABOUT THE ADMISSION AND PERMANENCE IN THE APARTMENT:

Guests are obligated to provide the names, ID numbers and ages of all persons who will occupy the property. The use of the property by the guest to provide lodging for more people than the maximum capacity stated in the lease agreement is basis for eviction.

The guests must respect the buildings’ rules in relation to the admission of pets, noises and other associated circumstances. The violation of this regulation is basis for eviction.

All property owners reserve the right to make the final decision regarding the reception of guests in their properties.

GUARANTEE OF THE RESERVATIONS:

Buenos Aires Housing works with the primary function of reserving a specified housing arrangement for a specified time period for a guest who requested it.

1) In the event of unexpected damage caused to the property before the arrival of the guest, which prevents the stay at that location, Buenos Aires Housing will inform the guest of the unexpected situation, offering two alternatives:

a) Relocation in another apartment available for the needed time period;

b) Refund the amount which was paid for the initial reservation.

If guest decides on option a), Buenos Aires Housing will make a good faith effort to find a similar alternative rental. If this is not possible, Buenos Aires Housing will inform the guest about the different characteristics or different costs –more or less- of the available option in order to allow the guest to decide whether we should make the new reservation or cancel the previous one.

2) In the event of unexpected damage caused to the property at the arrival time or during the stay of the guest that prevents him/her from remaining in that location, Buenos Aires Housing guarantees the guest that all necessary action will be taken in order to solve the problem.The guest in therefor committed to accept all actions taken by the management in order to create a resolution of the arisen problem. In case the problem is so serious that it cannot be solved in a reasonable time, Buenos Aires Housing offers the guest two alternatives:

a) Relocation in another apartment available for the needed time period;

b) Refund the rent equivalent to the remaining days of the contract.

If guest decides on option a), Buenos Aires Housing will make a good faith effort to find a similar alternative rental. If this is not possible, Buenos Aires Housing will inform the guest of the different characteristics or different costs –more or less- of the available option in order to allow the guest to decide whether we should make the relocation or cancel the remaining days of his/her stay.

3) In no case will Buenos Aires Housing accept reclamations or requests of relocation due to disturbances coming from outside the limits of the reserved unit. For example: noises from the street or any noises coming from outside the property –either buildings under construction or other-, from the state of the spaces of common use of a building, from repairs taking place in neighbouring units or in the building –either with the elevator or other-, or any other situation taking place outside the limit of the unit that has been reserved.

4) In case of the occurrence of fortuitous events such as cataclysms, floods, earthquakes, storms, disasters of nature in general, attacks, acts of vandalism or others, or events that exceed the responsibility of the owners such as general blackouts, gas cuts arranged by the supply companies or other events that exceed the responsibility of the proprietors and that prevents a comfortable stay at that location, Buenos Aires Housing will make all the necessary efforts to collaborate in the resolution of the arisen circumstance, but in such cases cannot guarantee the guest that he/she will not have eventual additional expenses: for example, payment of relocation costs or any other costs that the resolution of the arisen event may incur.

Most of the apartments offered on this web site also include high-speed Internet access.

The Internet connection is provided by a local Internet company and it is not the responsibility of the owner, nor of Buenos Aires Housing, to ensure that this service will function perfectly during your stay. Thus, should the Internet company fail to fulfill service for any technical reason, the reparation of the Internet access will not be the responsibility of the owner, nor of Buenos Aires Housing, although we will make all the necessary efforts to solve any problem.

Please note that Buenos Aires Housing has no control over building services like pools or gyms. Most pools are only operated during the summer months so please inquire at the time of booking when the building typically opens the pool. Buenos Aires Housing is not responsible if the building has the pool or gym closed for maintenance.

Buenos Aires Housing is always at the disposal of guests to provide any kind of information they might need.

To contact us call at Tel (5411) 4829 9604 or by email: info@buenosaireshousing.com.ar

Buenos Aires Housing wishes you an enjoyable stay in the city and thanks you for choosing us.

 

Buenos Aires Housing

Contact us: info@buenosaireshousing.com.ar
Tel.: (54 11) 4829 9604
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